FAQ

Questions, answered.

If you do not see your question here, the contact page is the fastest way to reach us.

Is RentMerchant free for landlords?

Yes. You can collect rent for free on up to three properties. Tenants cover the payment fee. Pro is $15 a month for unlimited properties.

Who pays the processing fee?

The tenant pays it at checkout, so you always receive the full rent. They pay the payment processing cost plus a small flat RentMerchant fee on the Free plan, and that flat fee is waived on Pro. You can see the exact amount before anyone pays — the full breakdown is on our fee schedule.

How do tenants pay?

By bank transfer (ACH) or debit and credit card. They can pay once or set up autopay so rent goes out on its own each month.

How fast do I get my money?

Payments deposit to the bank account you connect. Card payments usually clear in a couple of business days and bank transfers a little after that.

Is my information secure?

Payments run through Stripe, the same processor large companies use. We never store raw card or bank numbers, and your account can use two-factor login.

Can I move over from another service?

Yes. Add your properties and invite your tenants, and you can run RentMerchant alongside your old setup until you are ready to switch fully.

Do you charge a percentage of the rent?

No — we never take a percentage of your rent. Landlords pay nothing on the Free plan, or a flat $15 a month on Pro. Tenants pay the payment processing cost plus a small flat fee on the Free plan at checkout, waived for bank transfers on Pro.

Can I manage properties for other owners?

Yes. Each owner can get a read-only login that shows what was collected, the fee, and the net for their properties. They cannot move money or change anything.

Can tenants set up autopay?

Yes. Tenants can turn on autopay so the rent goes out on its own each month, which keeps a missed due date from turning into a late fee.

What can I do besides collect rent?

Take online applications, sign leases electronically, track maintenance requests with photos, share documents, and message tenants without sharing your personal number.

Let your rent run itself.

Add your first property in a few minutes. It is free, and your tenants can pay today.

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Independent landlords use RentMerchant to get paid on time, every month.